FAQ – MISS COSMO

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Ticket

Where can I buy tickets?

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You can purchase official tickets at https://misscosmo.1zone.vn , via the QR codes on the event’s official communication channels, or by contacting the Eventista hotline. The organizer is not responsible for tickets purchased from unofficial sources.

You can also contact us through the following channels:
– Hotline/Zalo: +84 83233 8688 (1ZONE)
– Whatsapp: +84 83233 8688 (Eventista)
– Email: support@eventista.vn

How many ticket categories are there?

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The Jury Session offers 4 seated ticket categories: VVIP, VIP, Fanzone, and Standard.

The Grand Finale of Miss Cosmo 2025 – The Beauty & Music Festival features 10 ticket categories:
– Seated: VIP Lounge, Cosmo (VVIP), Sun (VIP 1), Moon (VIP 2), Neptune, Earth, and Venus.
– Standing: Unicorn, Rising, and Impact.

Can I choose a specific seat?

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According to the regulations, audience members can choose their preferred zone. For seated tickets, seat numbers will be automatically assigned based on the organizer’s layout. Standing tickets are non-assigned (free-standing).

What form are the tickets issued in?

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After successful purchase, an email with a PDF ticket (including the QR code) will be sent. The QR code will also appear in your ticket account. Please use this QR code to check in, and keep it secure each QR code can only be used once.

What should I do if I don’t receive my ticket or my payment fails?

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– After successful payment, your ticket will be sent to the email used for purchase. Please also check your Spam/Junk folder.
– The ticket QR code will also be displayed in your ticket account on the 1ZONE website or app.

If you haven’t received your ticket, please contact us via:
– Hotline/Zalo: +84 83233 8688 (1ZONE)
– Whatsapp: +84 83233 8688 (Eventista)
– Email: support@eventista.vn

Can I transfer my ticket to someone else?

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Yes. If the ticket has not been checked in, you can use the “Gift Ticket” feature on the 1ZONE app.
– Sender: Log in to the 1ZONE app using the email used for purchase, select the ticket, and enter the recipient’s details.
– Recipient: Download the 1ZONE app and log in using the recipient email to receive the ticket.
Note: Each ticket can only be gifted once. If it has been gifted already, it cannot be transferred again.

If you encounter any issues, please contact:
– Hotline/Zalo: +84 83233 8688 (1ZONE)
– Whatsapp: +84 83233 8688 (Eventista)
– Email: support@eventista.vn

Can I refund or cancel my ticket?

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No. All purchased and paid tickets are non-refundable, non-exchangeable, and non-upgradable, except in cases where the event is officially postponed or canceled by the Organizer.

How many tickets can I buy at once?

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Each transaction allows you to purchase up to 10 tickets per zone, with no limit on the number of transactions.

Are there any discounts or group offers?

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Depending on the period, Early Bird offers, discount codes, combo packages, or other promotions may be available. Detailed information will be updated on Miss Cosmo’s official fanpage.

Do I need to print my ticket?

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No. You can simply present the QR code from your email ticket or from your ticket account on the 1ZONE website or app.

What is CosmoXperience?

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CosmoXperience is an exclusive membership experience for beauty fans, operating on a prepaid basis with long-term benefits and privileges. With 7 membership tiers Impact, Unicorn, Star, Stellar, Premium, Elite, and Infinity members can participate in all Miss Cosmo 2025 events and receive exclusive gifts, privileges, and increasing benefits at each level.

Visit https://cosmoxperience.com for more details.

What are the membership tiers?

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There are 7 tiers: Impact, Unicorn, Star, Stellar, Premium, Elite, and Infinity.
Each tier comes with its own benefits and limitations.
Visit https://cosmoxperience.com for more details.

How can I register?

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– You can purchase membership packages directly at https://cosmoxperience.com during the official sale period.
– Instructions: Visit https://cosmoxperience.com , log in/register, select your membership tier, fill in your details, and complete payment as instructed.

What are the membership benefits?

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Depending on the membership tier, you will receive different benefits, including:

– Tickets to the Miss Cosmo 2025 Jury Session and Grand Finale – The Beauty & Music Festival, and other exclusive events.
– Exclusive Miss Cosmo merchandise set.
– Cosmo Tour: backstage and rehearsal experience for the Grand Finale.
– Fast Track access at Miss Cosmo events.
– Red carpet participation at Miss Cosmo 2025 events.
– Exclusive fan meeting with the Top 2 Miss Cosmo 2024.
– And many more privileges and exciting shopping perks.

Visit https://cosmoxperience.com for more details.

Can I purchase more than one membership package?

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Yes, you can purchase multiple packages. However, each package must be registered with a different email, and benefits will apply separately to each package purchased.

Can I transfer my membership to someone else?

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No. Each membership account is tied to the registered personal information.

How long is my membership valid?

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Membership packages are valid for one year from the date of purchase.

Where can I get further support?

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You can contact support through the following:
– Hotline/Zalo: +84 83233 8688 (1ZONE)
– Whatsapp: +84 83233 8688 (Eventista)
– Email: support@cosmoxperience.com
– or message the official Miss Cosmo fanpage directly.

What payment methods are accepted?

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– For domestic customers: payment can be made via bank transfer (all banks and e-wallets), ZaloPay, or credit card.
– For international customers: payment can be made via Credit/Debit Card.

When and where will the Grand Finale take place?

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The Miss Cosmo 2025 Grand Finale – The Beauty & Music Festival will take place on December 20^th, 2025, at Creative Park, Luong Dinh Cua Street, An Khanh Ward, Ho Chi Minh City, Vietnam

Will the event be broadcast live?

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Yes. Both nights will be broadcast live and streamed online on Miss Cosmo’s official platforms.
Additionally, the Miss Cosmo 2025 Grand Finale – The Beauty & Music Festival will be aired globally on AXN.

The event is outdoors — what happens if it rains?

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The event will proceed as planned unless extreme weather conditions pose safety risks. The Organizer will have backup plans or reschedule if necessary, with official updates shared through Miss Cosmo’s media channels.
Audiences are encouraged to bring light raincoats and refrain from using umbrellas in the seating area to ensure clear visibility for everyone.

If the event is postponed or rescheduled, is my ticket still valid?

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Yes. In case of postponement or rescheduling, purchased tickets will remain valid for the new event date.
If you are unable to attend on the rescheduled date, the Organizer will announce specific support policies accordingly.